Our product comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable loss or damage. You are entitled to have the goods repaired if the goods fail to be of acceptable quality and does not amount to major failure.
Regency Group offers a lifetime warranty on all jewellery against defects in material and/or workmanship as part of our Regency Advantage.
This warranty excludes:
· Damage due to wear and tear,
· Damage due to misuse, accident, alteration, substitution or abuse,
· Repairs and alterations performed by someone other than through Regency Group Pty and our authorized repairers,
· Theft, disappearance or loss.
We reserve the right to determine whether the jewellery has been subject to any of the above mentioned exclusions.
White gold and some silver jewellery is rhodium plated to enhance its appearance. This rhodium plating can wear off during normal wear and tear. Whilst this is excluded from the warranty on silver our Regency Advantage allows white gold rings to be rhodium plated free of charge* on an annual basis.
Watches are subject to a 3 year warranty regardless of the manufacturers own warranty period.
Trollbeads started life in 1976 in a small jewellery store in Copenhagen, Denmark, and is the original beads-on-bracelet brand. Even now, our treasures are designed in Denmark, handmade, and hand finished in Denmark. With the allure of a rare, unpolished diamond, Trollbeads has cultivated one of the world’s most unexpected brands.
Trollbeads isn’t a jewellery brand – it is a unique lifestyle that encapsulates stories, memories and personal journeys within their exquisite designs. Crafted with high-quality materials and attention to detail each bead is inspired by mythology, astrology, fairy tales, fauna, flora and familiar and everyday things, allowing you to curate a collection that resonates with your individuality. Trollbeads is like the rebellious, yet dearly loved relative who captivates us with unpredictable stories, who provokes smiles, fuels our imagination and takes us on unexpected journeys.
Embark on this journey of self-expression and artistry; let Trollbeads be the canvas for your unique story.
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